At Direct Consult, we work alongside social landlords to evaluate the performance and potential of their Direct Labour Organisations (DLOs). Our approach is pragmatic, professional and focused on delivering actionable outcomes.
*MEMBER OFFER* BESPOKE DLO REVIEW
This May, we’re offering members the opportunity to conduct a DLO Review with Direct Consult.
We have capacity to undertake a limited number of bespoke reviews, including a *FREE, NO OBLIGATION 30-minute Exploration Call* to help you determine whether a DLO review would be appropriate or beneficial for your organisation.
What’s Included
Each review is tailored to your specific needs — whether you require a high-level health check or a deep dive into a particular aspect of service delivery.
✅Independent analysis of current performance
✅Structured comparison against sector best practice
✅Identification of root causes (people, process or systems)
✅Practical and achievable recommendations for improvement
✅Optional follow-up support to assist with implementation
🔎It’s time to simplify — and refocus on what truly matters
With the sector facing increasingly complex challenges – including the persistent skills shortage, inefficient scheduling and diagnostics and poor integration of sub-contractors, our expert consultants can advise you on how to create clarity, improve operational issues and manage projects more efficiently.
Our reviews go beyond siloed assessments — we examine the interdependencies between diagnostics, planning, materials, and workforce performance to uncover root causes, not just symptoms.
We deliver our reviews promptly and with sensitivity, balancing operational realities with long-term strategic goals. Typical outcomes have included 6–10% savings on materials budgets, reduced subcontractor costs, and improved first-time fix rates.
🤝A Holistic Approach – Not Just Box-Ticking
We combine operational analysis with engagement across your teams, offering recommendations that are strategic, actionable and deliver a real return on investment. We also consider:
- Whether management oversight and supervision drive a culture of accountability and ownership.
- How resident satisfaction can be improved through quicker response times and fewer repeat visits.
- If existing technology is being used effectively — and aligned with practical processes and behaviours.
👨💻Interested in Exploring the Performance of Your DLO?
Whether you’re ready to book a review, or simply wish to explore whether this would be right for you — we’d be delighted to hear from you.
Contact Us
Direct Consult: Raising the standard in social housing — one DLO review at a time.
📧 Mike Wilson — mike.wilson@direct-works.co.uk
📧 Russell Thompson — russell.thompson@direct-works.co.uk
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