Direct Works Live Seminar - Raising the Bar: High Performing Repairs Services for Today’s Housing Challenges” Wednesday 11th March 2026 9:30-15:30 Kings House Conference Centre,  Sidney Street, Manchester. M1 7HB View the recording of the event at www.youtube.com/@directworks9005   Time Agenda Item Speakers 9.30 – 10.00 Registration 10.00 – 10.15 Welcome and Direct Works Update Rusell Thompson 10.15 – 11.15 HMS - “Growth, Transformation and Customer Success — The Transformation Story” John Barrow MD and Team – HMS 11.15 – 11.30 Break 11.30 – 12.30 HMS - “How Leaders Make Transformation Stick” John Barrow MD and Team – HMS 12.30 – 13.30 Lunch & Networking 13.30 – 13.15 Engage Me - “From Insight to Impact: Using Resident Engagement, Data and AI to Improve Repairs and Trust” Garry Sneddon 13.15 – 14.00 Independent Builders Merchants Group- “From Merchant to Strategic Partner: Using Supply Chains to Improve Productivity, Reliability and Trust, having a credible, sector-savvy supply chain voice” Stuart Hough MD Rita Lad – Sales Director 14.00 – 14.45 Dwelling Doctors - “Beyond Compliance: Delivering Safe, Defensible and Trust-Building Damp & Mould Solutions” Chris Blackburn Partnerships Manager

This event is in person and will cover the three phases of Awaab's Law, reflecting on phase 1 implementation and how we can all prepare for phase 2 and 3. The agenda is currently being finalised and will be shared approximately by the middle of April 2026, people are already booking their place so don't miss out book early as we only have limited spaces.